Accessibility

Beth Israel Deaconess Medical Center (BIDMC) is committed to providing equal access to quality care for all patients. When you come here for a visit, you may see a patient assisted by a service dog. Service animals are a key part of helping patients independently go about daily life.

We are also committed to providing a comfortable and safe environment for our patients and staff, and appreciate that the presence of a dog may be difficult for some. We make every effort to minimize exposure to dogs for those with allergies or significant fear.

Hence, we respectfully ask that our patients come with service dogs only. A service dog is trained to do work or perform tasks for an individual with a disability, including a physical, sensory, psychiatric, intellectual or other medical disability.

We respectfully ask that other dogs or animals are not brought to BIDMC.

A companion or emotional support animal (ESA) is an animal that provides comfort or emotional support to its owner but is not individually trained to perform any specific kind of task. Although we recognize that people may benefit from the comfort of being with a pet, a companion or emotional support pet is not a service animal and is not permitted in the hospital.

Pet Therapy Program

A therapy dog is part of a BIDMC approved pet therapy program and is permitted in the hospital only after screening and approval.

We will ask for any dog to be removed immediately from the premises if they are not housebroken, or exhibit behavior such as barking, growling or other aggressive behavior, or impede safe travel of others.

If you have any questions please do not hesitate to ask by:

• emailing UniversalAccessBIDMC@bidmc.harvard.edu
• contacting Patient Relations (617) 975-9750
• asking to speak to an administrator at your location of care

Safe Patient Handling is dedicated to ensuring that every patient receives full access to care regardless of disability or mobility.

Valet Parking

Beth Israel Deaconess offers valet parking from the Shapiro entrance at 90 Binney Street on the East Campus and from the Rosenberg Building entrance at 1 Deaconess Road on the West Campus. Valet parking is labeled on our campus map and printable campus maps.

Wheelchair-accessible shuttles operate between the East Campus (Feldberg and Shapiro entrances) and West Campus (Rosenberg Building, Lowry Building, Farr Building) as well as to our Ambulatory sites at Bowdoin Street and Chelsea.

Our free shuttle service runs in a continuous 20-minute loop between the east and west campuses, Monday - Friday from 7 a.m. to 6 p.m. The inter-campus shuttle stops are labeled on our campus map and printable campus maps.

1. Rosenberg Building entrance on the West Campus at 1 Deaconess Road
2. Farr Building entrance on the West Campus at 185 Pilgrim Road
3. Feldberg Building entrance on the East Campus at 330 Brookline Avenue
4. Lowry Building entrance on the West Campus at 110 Francis Street
5. Shapiro Clinical Center entrance on the East Campus at 90 Binney Street

All main entrances at Beth Israel Deaconess Medical Center are accessible and are labeled on our campus map and printable campus maps.

East Campus

There are three main entrances to the East Campus:

• Feldberg Building at 330 Brookline Avenue, Boston, MA
• Shapiro Building at 364 Brookline Avenue, Boston, MA
• Shapiro Building at 90 Binney Street, Boston, MA

West Campus

There are three main entrances on the West Campus:

• Rosenberg Building at 1 Deaconess Road, Boston, MA
• Lowry Medical Office Building at 110 Francis Street, Boston, MA
• Farr Building at 185 Pilgrim Road, Boston, MA

Once inside, all patient care areas can be reached without having to exit the building.

Beth Israel Deaconess Medical Center provides accessibility at our satellite Community Health Care locations:

• Beth Israel Deaconess HealthCare-Lexington
  482 Bedford Street, Lexington, MA 02420
• Beth Israel Deaconess HealthCare-Chelsea
  1000 Broadway, Chelsea, MA 02150
• Beth Israel Deaconess HealthCare-Chestnut Hill
  200 Boylston Street, Newton, MA 02467
• Bowdoin Street Health Center
  230 Bowdoin Street, Dorchester, MA 02122